The Cheesecake Factory Incorporated Reviews and Complaints ^{All Reviews}

User comment:

Yesterday we went to cheesecake factory, and it sucked first it took awhile for our drinks to come. When they came they had no straws we had to wait even longer for the waiter to come back for him to come with are straws that he had on him. then we had to wait an even longer time for are bread to come it wasn't warm but it wasn't cold it looked like the waiter had step on it we couldn't belive it. We asked for another one and warm even though the first one was asked to be warm. We waited then he brought the good bread because the other bread was bad as you can see the waiter only gave us one plate to eat the bread on and there was two of us. We ordered and it took like atleast 40 minutes a girl walked by with my order so I thought oh someone elso must have ordered the samething. After five to ten minutes the same girl with my order that walk off god knows where came back and put it on the table. Then brought my moms order I opened up the burger and it had everything I order not to be on it on it I send it back. The manager came out and asked us if everything was ok I told him that my order was wrong he said they were sorry about that and for me to order something like a soup or something to hold off my hunger now mind you I hadn't eat all day looking forward to eating at the cheesecake factory. I asked him if it would cost more he didn't answer so I no thanks. I waited even more about 35 minute for my new food it came right this time but the burger was even smaller now then it was when it came wrong now to let you in on something that burger was alot more big a year ago because it was two burger in one and it came with awhole load of fries. Now it just one burger patty in the burger and a few fries same with their other stuff getting smaller too but it's still the same price or it cost even more. Even the cheesecake we ordered was smaller then before but it cost more now. The people next to us got angry and left because they were unhappy with the services. This was at the millennium mall orlando fl.

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